Additional Policies & FAQ's

| Please understand that all goods made by L.Lynn Lettering Co are created & packaged by hand. Each piece is unique & may have slight variation than the picture posted. Color varies on individual computer screens, I cannot guarantee color unless a swatch is requested. |

| Processing time for made to order products is 4-6 business days, this does not include shipping time.|

| I love doing custom orders! Colors and text can be changed on almost all items. Looking for something special to fit your occasion? Please send me a message or email me at l.lynnletteringco@gmail.com to discuss. If you have a custom item or idea that you would like me to work on, a deposit is required for samples/mock ups of items before creating and finalizing listings. |

| Copyright: All designs are copyright of L.Lynn Lettering Co. & may not be copied or re-sold.|

We DO NOT accept or allow any return or refunds. Please message us if you have any issues and we can sort it from there.

What do I do if my package is damaged?

Starting 10.17.20, L. Lynn Lettering Co. will no longer be filing claims on behalf of the customer if your order is damaged as the USPS is now requesting ALL damaged goods to be inspected for claim payout. If your package is damaged, please file a claim with the USPS on their website and keep your entire package of damaged goods for 30 DAYS in case they need to inspect the package. You will receive a letter in the mail stating to bring your package into your local post office for inspection if needed. I know this is a bummer, but they are making it impossible to get a claim paid without seeing the package first. Thanks so much for understanding!

How do I check status of my order?

Each product has a different processing time in my shop. Before sending me a message, please check the estimated shipping date under: Purchases & Reviews > find your order > here it will list when your estimated shipping date is. If your order has already been shipped, click on "track my package". If your order has not already been shipped and is AFTER the estimated shipping date, feel free to send me a message! *please note* these are just estimations. I do my best to ship out your product within the given timeframe, but I am a one woman show with a full-time day job and can run behind on very rare occasions :)